Introduction 7

• How can I purchase tickets on your site?
• What is the difference between the primary and secondary market?
• Why can't I buy tickets from a scalper at the venue?
• Is this site legitimate?
• What does the 100% Guarantee mean?

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Browsing for Tickets and Placing an Order 20

• How do I search for tickets?
• Can I add more than one set of tickets to my cart?
• How can I filter the ticket listings by an attribute?
• Why can't I select a different ticket quantity?
• How close to the event can I buy tickets?

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Ticket Delivery 24

• What is the difference between Email Delivery, Instant Download, and Mobile E-tickets? How do I get into my event with these tickets?
• Will I receive my tickets in time for the event?
• How can I track the tickets that are being shipped to me?
• I placed an order for Overnight Delivery, but I did not receive my tickets the next day. Why did this happen?
• If I am not available when the tickets are delivered, what will happen?

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Cancellations and Exchanges 2

• Will I receive a refund if the event is cancelled or rescheduled?
• Am I able to cancel my order?

Pricing and Fees 10

• How is the price of the tickets determined (i.e. 75% Off)?
• Are the prices I see for all of the tickets or for a single ticket?
• Does your company set the price of the tickets?
• Am I able to negotiate the price of the tickets with the seller?
• If the tickets are more expensive, will they be better seats?

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Ticket and Event Information 8

• What are Obstructed View tickets?
• Why is the name on the ticket different from mine?
• How do I find out what time the venue opens or when certain acts are expected to perform?
• How will I be notified when the seller has confirmed my order?
• Do I need to bring my order summary email to the event?

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