NBA
NFL
NHL
MLB
Concerts
Theater
College
855-474-1217
How can we help you today?
Enter your search term here...
Search
New support ticket
Check ticket status
855-474-1217
Knowledge base
FAQ
Introduction
7
How can I purchase tickets on your site?
What is the difference between the primary and secondary market?
Why can't I buy tickets from a scalper at the venue?
Is this site legitimate?
What does the 100% Guarantee mean?
See all 7 articles
Browsing for Tickets and Placing an Order
20
How do I search for tickets?
Can I add more than one set of tickets to my cart?
How can I filter the ticket listings by an attribute?
Why can't I select a different ticket quantity?
How close to the event can I buy tickets?
See all 20 articles
Ticket Delivery
24
What is the difference between Email Delivery, Instant Download, and Mobile E-tickets? How do I get into my event with these tickets?
Will I receive my tickets in time for the event?
How can I track the tickets that are being shipped to me?
I placed an order for Overnight Delivery, but I did not receive my tickets the next day. Why did this happen?
If I am not available when the tickets are delivered, what will happen?
See all 24 articles
Cancellations and Exchanges
2
Will I receive a refund if the event is cancelled or rescheduled?
Am I able to cancel my order?
Pricing and Fees
10
How is the price of the tickets determined (i.e. 75% Off)?
Are the prices I see for all of the tickets or for a single ticket?
Does your company set the price of the tickets?
Am I able to negotiate the price of the tickets with the seller?
If the tickets are more expensive, will they be better seats?
See all 10 articles
Ticket and Event Information
8
What are Obstructed View tickets?
Why is the name on the ticket different from mine?
How do I find out what time the venue opens or when certain acts are expected to perform?
How will I be notified when the seller has confirmed my order?
Do I need to bring my order summary email to the event?
See all 8 articles