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New support ticket
Check ticket status
How can I purchase tickets on your site?
What is the difference between the primary and secondary market?
Why can't I buy tickets from a scalper at the venue?
Is this site legitimate?
What does the 100% Guarantee mean?
See all 7 articles
Browsing for Tickets and Placing an Order
How do I search for tickets?
Can I add more than one set of tickets to my cart?
How can I filter the ticket listings by an attribute?
Why can't I select a different ticket quantity?
How close to the event can I buy tickets?
See all 20 articles
What is the difference between Email Delivery, Instant Download, and Mobile E-tickets? How do I get into my event with these tickets?
Will I receive my tickets in time for the event?
How can I track the tickets that are being shipped to me?
I placed an order for Overnight Delivery, but I did not receive my tickets the next day. Why did this happen?
If I am not available when the tickets are delivered, what will happen?
See all 25 articles
Cancellations and Exchanges
Will I receive a refund if the event is cancelled or rescheduled?
Am I able to cancel my order?
Pricing and Fees
How is the price of the tickets determined (i.e. 75% Off)?
Are the prices I see for all of the tickets or for a single ticket?
Does your company set the price of the tickets?
Am I able to negotiate the price of the tickets with the seller?
If the tickets are more expensive, will they be better seats?
See all 10 articles
Ticket and Event Information
What are Obstructed View tickets?
Why is the name on the ticket different from mine?
How do I find out what time the venue opens or when certain acts are expected to perform?
How will I be notified when the seller has confirmed my order?
Do I need to bring my order summary email to the event?
See all 8 articles