Our policy is that all sales placed on our site are final. This can also be found in our terms and conditions, and is agreed upon when placing your order. We have this policy because once a seller has confirmed the order you placed, we enter a binding contract with them for those tickets. As our sellers hold us to a strict all sales are final policy, we are unable to make any exceptions to this rule. Because of this, we are also unable to do any exchanges because all of the tickets on our site come from different sellers, so it would not be an even exchange.
If you no longer wish to attend the event with the tickets you originally purchased, we recommend trying to resell your tickets to friends or family members via social media or through a classified add.
If you purchased ticket insurance from Allianz Global Event Ticket Insurance when you placed your order, you can contact them here for more information about their policies.